How can we help you?

Creating an account is easy:

• Click "Start Free Trial" or "Sign In" on the homepage
• Choose to sign in with Google (fastest) or use email/password
• Complete your profile information
• Start adding child profiles immediately

No credit card required for the free trial!

After logging in:

• Go to the Dashboard
• Click "+ Add Child" button
• Enter your child's name and age
• Choose a fun avatar
• Click "Add Child"

You can add up to 5 children on the Family Plan!

AlphaKids offers three age-specific game levels:

• Junior (Ages 3-4): Basic counting, colors, shapes
• Explorer (Ages 4-5): Advanced counting, comparison, basic addition
• Champion (Ages 5-6): Fractions, time telling, geometry, subtraction

Each game adapts to your child's skill level!

Track progress through the Parent Dashboard:

• Click "View Progress" or "Parent Dashboard" in the menu
• See games played, time spent, and achievements earned
• View skill breakdown by game type
• Monitor learning trends over time

Premium users receive weekly progress reports via email!

Our games automatically adapt to your child's skill level. If a game seems incorrect:

• Try a different age group (Junior, Explorer, or Champion)
• Games get harder as your child progresses
• You can always switch between difficulty levels

Each child learns at their own pace!

We recommend 10-20 minutes per day for optimal learning:

• Free accounts: 10 minutes daily (ideal for young children)
• Premium: Unlimited, but we suggest breaks every 15-20 minutes
• Quality over quantity - focused practice is most effective

Research shows short, focused sessions maximize retention!

Currently, screen time limits are managed through:

• Free tier: Automatic 10 minutes/day limit
• Premium: Parent supervision recommended
• Set device-level parental controls for additional limits

We're working on adding custom time limits - stay tuned!

We offer flexible pricing:

• Free Trial: $0 - 10 minutes/day forever (no credit card)
• Premium Weekly: $0.50/week - Unlimited play for 1 child
• Family Plan: $1/week - Unlimited play for up to 5 children

All plans include access to all games and progress tracking!

Upgrade anytime:

• Log in to your account
• Click "Upgrade" or visit the Pricing page
• Choose Premium ($0.50/week) or Family Plan ($1/week)
• Enter payment details (secure via Stripe)
• Enjoy unlimited learning immediately!

7-day money-back guarantee - risk free!

Yes! Cancel anytime with no penalty:

• Go to Account Settings
• Click "Manage Subscription"
• Select "Cancel Subscription"
• You'll keep access until the end of your billing period

You can always reactivate later - your data is saved!

We accept all major payment methods via Stripe:

• Credit cards (Visa, Mastercard, Amex, Discover)
• Debit cards
• Apple Pay
• Google Pay

All payments are secure and encrypted.

AlphaKids works on virtually all devices:

• Mobile: iPhone, iPad, Android phones & tablets
• Desktop: Windows, Mac, Chromebook
• Browsers: Chrome, Safari, Firefox, Edge (latest versions)

Fully optimized for mobile - play anywhere!

Try these troubleshooting steps:

• Refresh the page (F5 or pull down on mobile)
• Clear browser cache and cookies
• Check your internet connection
• Try a different browser
• Disable browser extensions/ad blockers temporarily

Still not working? Contact us using the feedback widget!

We appreciate bug reports! Here's how:

• Click the "Feedback" button (bottom-right of any page)
• Select "Report Bug" tab
• Describe what happened vs. what you expected
• Include device/browser info (auto-collected)
• Submit - we'll investigate immediately!

You can also email us at p.cooma@gmail.com

Absolutely. We take privacy seriously:

• All data is encrypted in transit and at rest
• We never share or sell children's information
• No third-party advertising or tracking
• COPPA and GDPR compliant
• Parent-controlled access only

Read our Privacy Policy for details.